Privacy Policy

Privacy Policy
Andalusia Therapy Group — Andalusia, Alabama
Effective Date: June 3, 2026 | Last Updated: June 3, 2026

1. Introduction
Andalusia Therapy Group ("we," "us," or "our") is committed to protecting the privacy of our patients, clients, and website
visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with
our practice, visit our website, or communicate with us via telephone, email, or text message (SMS).

2. Information We Collect
We may collect the following types of information:
Personal Information: Name, date of birth, address, phone number, email address
Health Information: Medical history, treatment records, insurance information, and other Protected Health Information
(PHI) as defined by HIPAA
Communication Data: Phone numbers used for appointment reminders and customer care communications via SMS
Website Data: Browser type, IP address, pages visited, and cookies (if applicable)

3. How We Use Your Information
We use your information for the following purposes:
Providing and coordinating your healthcare services
Scheduling and confirming appointments
Sending appointment reminders via SMS text message
Communicating account notifications and customer care messages
Processing insurance claims and billing
Complying with legal and regulatory requirements
Improving our services and patient experience

4. SMS/Text Messaging
By providing your phone number and consenting to receive text messages, you agree to receive SMS communications from
Andalusia Therapy Group. These messages may include:
Appointment reminders and confirmations
Account notifications
Customer care communications
Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying STOP
to any message. Reply HELP for assistance.
We will not use SMS to transmit Protected Health Information (PHI) unless you have provided written opt-in consent per
HIPAA guidelines. We will not share your mobile number or SMS opt-in data with third parties for promotional or marketing
purposes.

5. How We Share Your Information
We do not sell your personal information. We may share your information only as follows:
Healthcare Operations: With other healthcare providers involved in your care, as permitted by HIPAA
Payment Processing: With insurance companies and billing services for claims processing
Service Providers: With trusted third-party vendors who assist in our operations (e.g., phone system providers,
appointment scheduling), subject to confidentiality agreements
Legal Requirements: When required by law, regulation, or court order

6. Data SecurityWe implement appropriate administrative, technical, and physical safeguards to protect your information, including:
Encrypted communications (TLS/SRTP for voice, HTTPS for web)
Encrypted data storage (AES-256)
Role-based access controls
Regular security assessments
HIPAA-compliant systems and processes

7. Your Rights
You have the right to:
Access and obtain a copy of your health records
Request corrections to your health information
Request restrictions on certain uses and disclosures
Opt out of SMS communications at any time by texting STOP
File a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been
violated
8. HIPAA Compliance

Andalusia Therapy Group complies with the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule and
Security Rule. A separate Notice of Privacy Practices is available upon request and at our office.

9. Children's Privacy
We do not knowingly collect personal information from children under 13 without parental consent. If we become aware of
such collection, we will take steps to delete the information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.
Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Andalusia Therapy Group
Andalusia, Alabama
Phone: (334) 343-6129
Andalusia Therapy Group | Andalusia, Alabama | Privacy Policy